HostingMate™ Technical Support
HostingMate™ support resources and its associated helpdesk is provided through our Betteroff Networks web site.
HostingMate™ support is via phone, email or via our helpdesk.
Telephone Support: 1300 76 4455
Email Support:
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Support Hours Phone Support - Business Hours: 8:30am - 5:00pm
Email / Web Helpdesk Support: 24 Hours x 7 Days /week
After hours phone support is for emergencies only. Calls go to an operator and we only return calls after hours if it is relation to a system outage. Otherwise, for after hours support submit a helpdesk request via web or email.
Support Options On-site Support: 24x7 Brisbane, Sydney & Adelaide
Remote Desktop Support: 24x7
Networks Services including ADSL & Wireless support: 24x7
Virus Emergencies: 24x7
Block Time Agreements: Including options for response times and hours of support.
To discuss these support options, please contact us during business hours.
We do not offer free support to the clients of our wholesale partners. This is provided by our wholesale partners directly.
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